#modern_insurance #insurtech
Digital Insurance Scorecard
Report on the state of the new wave insurance industry in the Czech Republic.
The preferences of today's insurance customer are changing significantly
ChatGPT saysPeople have mixed feelings about insurance😮.
The modern insurance company must maximise their added value of its services and respond to customer preferences. These are strongly influenced by new technologies and their opportunities.
90 %
of today's people aged 30+ are digital native generation.
69% prefer digital self-service solutions to face-to-face.
71 %
clients expect a seamless digital experience via web, app or call centre.
Their standard of digital experience is defined by platforms like Instagram or Google.
60 %
of customers prefer and expect an offer that is personalised and does not come via email, but through tools such as in-app messages.
Source: Digital Trends Report Adobe & Hubspot Customer Service Trends Report
We have selected
7 important trends of the modern insurance industry
These trends will definitely define the shape of the insurance industry and the willingness of future clients to take insurance companies on board.
Have you heard about them? Are you already working with them? Are you one of the brave ones who are not afraid to adapt to the modern world?
We have 25 years of experience on the Czech market. Lundegaard is a consulting and technology company with implementations for leading Czech companies such as Moneta Money bank, BNP Paribas, ČSOB pojišt'ovna, Ernste, PPL and many others.
We also draw on international research from Insurtech Insights, McKinsey & Company, Gartner and many others.
01
Acquisition in the era of MarTech Solutions
02
Apification in the world of ecosystems
03
Amplification and embedded products
04
Onboarding acceleration
05
Self service & Beyond Insurace
06
Advanced Claims
07
AI superpowers
Check out the results of our #insuretech survey among Czech insurance companies.
Let's catch some waves!
